Service Terms and Conditions

No persons under 16 allowed on Guided Bush Walk

Terms and Conditions:
1. All activities are subject to The South African Lion Park (Pty) Ltd conditions for a particular activity;
therefore age, weight or weather restrictions etc. may apply.
2. The South African Lion Park (Pty) Ltd reserves the right to cancel an activity due to any
circumstance that the management of The South African Lion Park (Pty) Ltd may deem to render
the activity unsafe for animals, public or staff, in which case our refund policy will be
implemented. If the activity is deemed unsafe due to client behaviour or disposition (example
alcohol or drug intoxication), no refund shall be granted.
3. No shows by guests will forfeit full payment.
4. The South African Lion Park (Pty) Ltd reserves the right to refuse access or permission to
participate in any activity; as well as to remove any client from any activity and/or premises due to
health reasons, intoxication, violent or threatening behaviour or reason deemed to compromise
the general safety of the staff, animals or other members of the public
5. Whilst precautions are made to ensure the safety of all guests, all guests enter the premises and
participate in activities at their own risk.

Refund Policy:
The South African Lion Park (Pty) Ltd strives to provide our customers with an experience that meets or exceeds customer expectations. Should you feel that the service/product received does not meet these expectations, please discuss the matter with a member of our management team. It is our company policy to refund you in full should you not be fully satisfied with your experience, service or product received.

Cancellation Policy:
1. Provisional bookings are held for 24 hours unless otherwise arranged. If payment has not been
made within 24 hours, kindly contact us to ensure availability of the dates again before making
payment.
2. If payment is made after 24 hours without confirming availability and space/availability for the
activity is available, the booking will stand and be subject to our standard cancellation policy.
3. All client cancellations must be done in writing and sent via email to info@lionpark.com
4. Our cancellation policy is applicable to all services and/or activities booked through The South
African Lion Park (Pty) Ltd.
5. Bookings and payments for tours that do not have specified times/set departures/maximum
participants can be transferred to other dates without penalty.